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Privacy Policy

1) Privacy Policy — PrintSmith3D LLC
 

Effective Date: January 22, 2026
Last Updated: January 22, 2026

PrintSmith3D LLC (“PrintSmith3D,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit [Website URL] (the “Site”), contact us, or purchase products or services.
 

1. Contact Information

PrintSmith3D LLC
Email: printsmith3dllc@gmail.com
 

2. Information We Collect

We may collect the following categories of information:

A. Information you provide to us

  • Order information: name, billing/shipping address, email, phone number (if provided), purchase details.

  • Payment information: payment processing is handled by third-party processors; we typically receive confirmation and limited payment details (e.g., last four digits), not your full card number.

  • Custom service details: specifications, messages, reference images, files, or models you provide for design/modeling/printing.

  • Customer support: communications you send to us (email, forms, chat), including attachments.

B. Information collected automatically

  • Device and usage data: IP address, browser type, pages viewed, timestamps, referring/exit pages, approximate location derived from IP.

  • Cookies and similar technologies: to operate the Site, remember preferences, and analyze traffic.

C. Information from third parties

  • Payment processors, storefront platforms, shipping carriers, and analytics providers may provide order status, delivery updates, fraud signals, or aggregated analytics.
     

3. How We Use Your Information

We use information to:

  • Provide and fulfill orders (processing, production, shipping, returns).

  • Provide custom services (design/modeling/prototyping) and communicate about scope and approvals.

  • Communicate with you about your order, account (if applicable), or support requests.

  • Improve the Site, products, and services (analytics, troubleshooting, performance).

  • Prevent fraud, unauthorized transactions, and abuse.

  • Comply with legal obligations (tax, accounting, recordkeeping) and enforce our terms.
     

4. Cookies and Analytics

We use cookies and similar technologies for:

  • Essential functionality (cart, checkout, security).

  • Preferences (language, saved settings).

  • Analytics (understanding Site traffic and performance).

  • Marketing (optional) if you run ads or retargeting.
     

5. How We Share Information

We share information only as needed to operate the business, including with:

  • Service providers: website hosting, storefront/e-commerce platforms, analytics, customer support tools.

  • Payment processors: to process payments and prevent fraud.

  • Shipping and logistics providers: to deliver orders and provide tracking.

  • Professional advisors: accountants, attorneys, insurers as needed.

  • Legal and safety disclosures: if required by law or to protect rights, safety, and property.

  • Business transfers: if we undergo a merger, acquisition, or asset sale.
     

6. Data Retention

We retain personal information as long as necessary to:

  • Fulfill orders and provide services,

  • Maintain business and tax records,

  • Resolve disputes and enforce agreements,

  • Meet legal requirements.

Retention periods vary by record type.
 

7. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
 

8. Your Choices and Rights

You may:

  • Request access, correction, or deletion of certain personal information (subject to legal exceptions).

  • Opt out of marketing emails by using the “unsubscribe” link or contacting us at printsmtih3dllc@gmail.com.

State privacy rights: Depending on your state of residence, you may have additional rights. If you want a formal addendum (e.g., for California/Colorado/Connecticut/Virginia/Utah), add it here or request it.
 

9. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect information from children under 13. If you believe a child has provided information, contact us to request deletion.
 

10. Third-Party Links

The Site may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies.
 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted. The “Last Updated” date indicates the latest revision.
 

2) Shipping & Returns Policy — PrintSmith3D LLC

Effective Date: January 22, 2026
Last Updated: January 22, 2026

This Shipping & Returns Policy applies to purchases from PrintSmith3D LLC via Shipping Policy and should be read alongside our Terms & Conditions.

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